Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

CAN I ALSO WORK WITH "LEVERAGE"?

Accepted Answer

Yes, the software allows you to trade with leverage.

Here you can also freely decide per currency pair whether and how high your leverage should be that you would like to use.

Important: However, there is an upper limit that the software allows.

Question 5

CAN I INTERVENE IN THE TRADING OF THE SOFTWARE?

Accepted Answer

At any time.
It is up to you whether you let the software close a trade or whether you close it manually.
You can also stop the software at any time so that it does not open new trades.

Question 6

WHAT HAPPENS IF I STOP THE SOFTWARE AND THERE ARE STILL OPEN TRADES?

Accepted Answer

In such a case, the software closes the open trades as soon as it has calculated an ideal time to sell.

Question 7

WHAT HAPPENS IF I DON'T HAVE INTERNET ACCESS?

Accepted Answer

The AI operates on external servers to which you have access to your software using your account credentials.

Thus, the functionality of the software is not related to your Internet access.

Question 8

WHAT HAPPENS IF THERE IS AN ERROR IN THE TRANSFER OF LIVE DATA BETWEEN EXCHANGE AND SOFTWARE?

Accepted Answer

Here the software checks itself in short time intervals whether the transmission of the data is still guaranteed.

If there is a delay in the transmission of even one trading- pairs, the system restarts itself to re-establish the connection to the exchange.

This ensures that the software always receives the correct data from the exchange to be able to react optimally.

Question 9

WHAT WOULD HAPPEN IF THE SERVERS WOULD BREAK DOWN IN CASE OF AN UNEXPECTED EVENT?

Accepted Answer

Here, as an additional safeguard, a dynamic setting of "stop-loss orders" has been implemented.

Thus, the software automatically sets a "stop-loss order" for each trade, so that in the event of a total failure of all systems, it can not come to a total loss of the customers assets.

Question 10

WHO HAS ACCESS TO MY FUNDS?

Accepted Answer

Just YOU.

Your capital is on your exchange / broker account.

Thus, you are the only person who can make withdrawals of your capital.

The software is only a tool which takes care of your trading for you.

Thus, the functions of the software are also limited to trading.

Question 11

HOW IS THE SOFTWARE CONNECTED TO MY ACCOUNT?

Accepted Answer

Using the API interface offered by the Exchange / Broker.
The connection of the software with your account via the interface is done by yourself. 
The software guides you through the individual steps to successfully link them. 
Thus, you yourself ensure that the software only receives the necessary functions for trading on your account and can not make any transactions.

Question 12

WHAT HAPPENS WHEN THE MARKET COLLAPSES?

Accepted Answer

The software can execute both "long" and "short" trades.

Thus, it is possible for the software to profit from rising as well as falling prices of the trading pair.

So it doesn't matter in which market phase you decide to activate and use the software.

Question 13

WHAT HAPPENS IF THE CONNECTED EXCHANGE COLLAPSES?

Accepted Answer

The past has shown us that not only stock exchanges, but also banks can have liquidity problems from one day to the next.
Therefore, we have decided to offer you several exchanges / broker you can use, to be able to spread your risk.
You decide yourself if your capital works on one or more exchanges.
If we do not yet offer your favorite exchange, we are happy to develop a special solution for you.